Effective date: 22 July 2026
We use personal information only for legitimate travel-service, communication, security, accounting and compliance purposes.
Information we may collect
We may collect identity, contact, passport, traveler, booking, payment-reference, document and support-message information supplied during an inquiry, registration, booking or service request.
- Names, mobile numbers, email addresses, CNIC or passport details and traveler information.
- Destination, dates, visa, ticket, hotel, tour and insurance requirements.
- Invoice, receipt, amount, payment method and bank-reference records. We do not ask for card PINs or online-banking passwords.
- Documents required for visa, Umrah, ticketing, insurance and other travel services.
How information is used
Information is used to prepare quotations, process bookings or applications, communicate updates, provide support, maintain accounting records, prevent misuse and improve service reliability.
Sharing with service partners
Travel services may require limited information to be shared with airlines, hotels, transporters, tour operators, insurers, banks, visa centres, embassies, authorities, accountants and technology providers.
We share only what is reasonably needed for the requested service, security, legal process or protection of rights.
International processing
Bookings and visa services may require information to be processed in another country by an airline, hotel, embassy, visa centre, insurer or supplier. Their own privacy terms may also apply.
Security and retention
We use reasonable administrative and technical safeguards, although no internet or storage system can be guaranteed completely secure.
Records are retained only as reasonably needed for service, accounting, security, disputes, backup or lawful business requirements.
Website, cookies and Karwan AI
The website may use session cookies and limited technical logs for language preference, login security, performance and rate limiting.
Public Karwan AI provides general company and travel information. Do not submit unnecessary passwords, card credentials or sensitive documents in chat.
Your requests
You may ask us to review or correct inaccurate information or explain how it is used. Some records cannot be removed immediately where required for an active service, accounting, security, dispute or lawful purpose.